Shipping & Returns

Shipping & Returns 2018-01-26T18:31:41+00:00


Terms and Conditions – Shipping & Returns

Products are sold for licensed physician use only.

Payment and Delivery

All sales are to be paid in full prior to shipment. Products are shipped F.O.B. destination, freight is prepaid and added to the invoice. Prices are subject to change without notice. All orders are subject to final acceptance by Utah Cord Bank at the prices in effect at the time of shipment. Utah Cord Bank may, in its sole discretion, refuse to ship orders to a location specified by Customer. Utah Cord Bank will select method of delivery; title passes to the customer upon Utah Cord Bank delivery of products to the transportation company.

Damaged Shipments

If a shipment is damaged, accept the shipment and retain all shipping materials for inspection. Make a note on the transportation company waybill of any visible damage at the time of receipt and report the damage to Utah Cord Bank Client Services (1-877-822-7836 and/or As title passes to the customer upon delivery of products to the transportation company, you are responsible for damage claims with the shipping company.

Claims for Shortage

We carefully check and recheck packages before shipment to help eliminate the possibility of errors. If any shipping discrepancies are discovered, claims must be made within 7 business days of receipt of shipment. Please check all packing material thoroughly upon receipt of shipment.


Products may not be returned without prior authorization by Utah Cord Bank. Due to the perishable nature of our products, contact Utah Cord Bank Support (1-877-822-7836 and/or as soon as possible.

Hazardous Substances The absence of a specific warning should not be interpreted to mean that the products have been proven to be non-toxic or safe to be handled without standard safety precautions. The absence of a warning must not be interpreted as an indication of safety.

Utah Cord Bank products are sent with the condition that you are responsible for their safe storage, handling, and use. Utah Cord Bank is not liable for damages or injuries resulting from receipt and/or use of Utah Cord Bank products.

Utah Cord Bank has classified products by biosafety level (BSL) for purposes of packaging for safe shipment. The classification is based on assessment of the potential risk using U.S. Public Health Service guidelines. Utah Cord Bank recommends handling our products in accordance with BSL-2. BSL-2 presents a moderate risk and should be handled under guidelines. It is ultimately the recipient’s and their institution’s responsibility to determine the biosafety level and work with the material under the appropriate containment for the treatments being performed.

Warranty and Liability

Utah Cord Bank provides the highest quality of products at reasonable prices. Utah Cord Bank will replace any sample free of charge that is found to be in error due to handling and processing by Utah Cord Bank. We reserve the right to change, alter, or modify any product to enhance its performance and design.

Utah Cord Bank does not guarantee the final performance of its products because of the nature of the manufacturing process. The customer shall notify Utah Cord Bank in writing within 30 days of receipt of the product of any warranty claim. If the product is found to be defective or useless because of negligence, Utah Cord Bank will replace the product immediately.

The guarantee stated above is in lieu of any other warranty or guarantee, expressed or implied, arising by law or otherwise. Utah Cord Bank makes no other warranty or guarantee, expressed or implied, including, without limitation, any implied warranty of merchantability or fitness for a particular purpose. Under no circumstance shall Utah Cord Bank be liable for any direct incidental, special, or consequential loss, damage, or expense directly or indirectly arising from the use of the product, even if Utah Cord Bank knew of the possibility of such loss, damage, or expense. All terms and conditions are subject to change without prior notice. If you have questions about product specifications or performance, contact Utah Cord Bank Client Services (1-877-822-7836 and/or

This warranty applies only to products in the original container that have been handled and stored in accordance with Utah Cord Bank’s recommendations, and does not apply to products that have been the subject of alteration, misuse, or abuse.  

Medical Disclaimer

The medical information on this website is provided as an information resource only, and is not to be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment.

Please consult your health care provider before making any healthcare decisions or for guidance about a specific medical condition. Utah Cord Bank expressly disclaims responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered as a result of your reliance on the information contained in this site. Utah Cord Bank does not endorse specifically any test, treatment, or procedure mentioned on this website.